Return & Refund Policy

At Usship, we want you to have a clear and straightforward shopping experience. This Return & Refund Policy explains when returns are accepted, how to request a return, return shipping costs, refunds, and other applicable conditions.

30-Day Return Policy

We accept eligible returns within 30 days from the date your order is delivered. This is a hassle-free return policy with no restocking fee on eligible returns.

To qualify for a standard return, the product must generally be:

Unused and in its original, resalable condition
Free from damage, scratches, or signs of use caused after delivery
Returned with all original packaging, accessories, manuals, and included components
Accompanied by the relevant order information or proof of purchase

The 30-day period begins on the date the order is delivered.

Return Method

Eligible returns are accepted by mail. Before sending any product back, you must contact our customer support team and receive return instructions.

Please do not send a return to our business address unless our customer support team specifically instructs you to do so. Due to the size and weight of some of our products, such as generators and pressure washers, certain returns may require a freight or courier pickup rather than standard mail; our team will confirm the correct return method when you request your return.

How to Request a Return

To request a return, contact us within 30 days of delivery:

Email: support@usship.store
Phone: +1 (315) 870-7291

Please provide:

Your order number
Name used when placing the order
The product or products you wish to return
The reason for the return
Photos or other information if the product is damaged, defective, or incorrect

After reviewing your request, we will provide the applicable return instructions.

Return Shipping

Return shipping cost: $0.00 USD

We do not charge customers a return shipping fee for eligible approved returns. For approved returns, we will provide a prepaid return label or prepaid return shipping arrangement where applicable, according to the return instructions provided by our customer support team.

We cannot guarantee reimbursement for return shipping costs if a customer sends a product back without first contacting us and receiving return instructions.

Restocking Fee

Restocking fee: $0.00 USD

Usship does not charge a restocking fee on eligible returns. No percentage-based restocking fee is charged.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible at support@usship.store.

We may request photographs of the packaging and product to help us verify the issue. If the issue is confirmed, we will provide an appropriate resolution, which may include a replacement, an exchange for the same or an appropriate item, or a full refund.

For products that arrive damaged, defective, or incorrect, the standard unused-product requirement does not apply where the condition resulted from the damage, defect, shipping issue, or fulfillment error.

Non-Returnable Items

For safety and liability reasons, certain products may not be eligible for return once used or operated, including:

Gasoline or fuel-powered equipment, such as generators, that has been filled with fuel, started, or operated
Pressure washers or other equipment that has been connected to a water source or used
Any product with a safety, hazmat, or fuel-related restriction disclosed on the applicable product page

Any product-specific return restrictions will be disclosed on the applicable product page or before purchase where applicable. This does not limit your rights regarding products that arrive damaged, defective, incorrect, or materially different from what was ordered.

Exchanges

We do not offer direct exchanges for different products, sizes, colors, or models. If you want a different product or model, you may return the original eligible item and place a new order for the item you prefer.

For products that arrive damaged, defective, or incorrect, we may provide a replacement or exchange for the same or appropriate item depending on the circumstances.

Refunds

Once your returned item is received, we will inspect it to determine whether it meets the applicable return requirements.

If your return is approved, we will issue the refund to the original payment method used for the purchase. Refund processing time: Up to 10 business days after the returned item has been received and the return has been approved.

After we issue the refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account. The time required for the funds to become available can vary depending on the payment provider.

Returns That Do Not Meet the Requirements

A return may be rejected if:

It is requested more than 30 days after delivery
The product has been used, fueled, operated, or damaged after delivery
Required original packaging or components are missing
The product does not meet the applicable return requirements
The return was sent without following the return instructions provided by our customer support team

If a return is rejected, we will contact you regarding the return. Where appropriate, the product may be returned to you.

This does not apply where the product is defective, damaged during delivery, incorrect, or materially different from what was ordered and the issue has been verified.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible:

Email: support@usship.store
Phone: +1 (315) 870-7291

We will make reasonable efforts to cancel an order before it has entered processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible. In that situation, you may need to follow the return procedure described in this policy.

If a cancellation is successfully processed before shipment, the applicable payment will be refunded to the original payment method.

Lost or Stolen Packages

We are not responsible for packages that are marked as delivered by the shipping carrier to the address provided at checkout.

If you believe your package has been lost or stolen, please contact us at support@usship.store. We will assist you in contacting the shipping carrier and, where applicable, filing a claim. If a package is confirmed as delivered, the availability of a replacement or refund may depend on the circumstances and the carrier’s investigation.

Non-Delivery or Fulfillment Issues

If your order is not delivered, is lost in transit, or we are unable to fulfill your order, please contact us at support@usship.store. We will investigate the issue and provide an appropriate resolution based on the circumstances, which may include a replacement or refund.

Return Policy and Applicable Rights

This policy describes our standard return and refund procedures for purchases made through Usship. Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded or limited under applicable law.

Contact Information

Business Name: Usship
Email: support@usship.store
Phone: +1 (315) 870-7291
Address: 6605 US-11, Nedrow, NY 13120, USA
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM ET. Closed Saturday and Sunday.