Privacy Policy
Privacy Policy
At Usship, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, or contact us.
This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices available to you.
By using our website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with our website, we may collect the following information:
Information You Provide Directly
When you place an order, contact us, create an account, or otherwise interact with our website, we may collect:
Full name
Billing address
Shipping address
Email address
Phone number
Order details
Products purchased
Information you provide when contacting customer support
Information you provide when requesting a return or refund
Payment Information
Payments are processed through our third-party payment provider, Stripe, including card payments and PayPal payments.
Usship does not intentionally store complete credit or debit card numbers on its website servers.
Stripe processes payment information according to its own privacy policy and security practices.
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Approximate location information
Pages visited
Website interactions
Referring website
Date and time of visits
Diagnostic and technical information
This information may be collected through cookies, analytics tools, security services, and similar technologies.
How We Use Your Information
We may use the information we collect to:
Process and fulfill orders
Process payments
Ship products
Provide order confirmations and shipping updates
Provide customer support
Respond to questions and requests
Process returns, refunds, and replacements
Maintain and improve our website
Improve our products and services
Detect and prevent fraud
Protect the security of our website
Resolve disputes
Comply with applicable legal and regulatory requirements
Maintain business and transaction records
We only use personal information for legitimate business purposes consistent with the purposes described in this Privacy Policy.
Order and Transaction Information
When you purchase a product from us, we may retain information relating to the transaction, including:
Order number
Products purchased
Purchase date
Order value
Shipping information
Billing information
Payment status
Return or refund information
Communications relating to the order
This information may be retained as necessary to fulfill orders, provide customer support, process returns and refunds, maintain business records, prevent fraud, resolve disputes, and comply with applicable legal requirements.
Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies may be used to:
Keep products in your shopping cart
Maintain website functionality
Remember preferences
Support checkout functionality
Maintain account sessions
Understand website usage
Improve website performance
Help protect the website from fraudulent or unauthorized activity
You may be able to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of our website, including shopping cart or checkout features.
Website Services
Our website uses WooCommerce and related website technologies to provide online shopping, product management, checkout, order processing, and related functionality.
Information necessary to process your order may be stored and processed through our website and related service providers.
Payment Provider
We use Stripe, a third-party payment provider, to process transactions, including card and PayPal payments.
Stripe may receive information necessary to authorize payments, process transactions, prevent fraud, verify transactions, provide payment services, and process refunds. Stripe processes your information according to its own privacy policy and terms.
For information about payment methods available through our website, please review our Payment Policy.
Shipping and Fulfillment Providers
To fulfill and deliver your order, we may share necessary information with shipping, delivery, logistics, and freight providers.
This information may include your name, shipping address, phone number, email address, order details, and tracking-related information. These providers use the information as necessary to provide their services.
Service Providers
We may share limited personal information with trusted third-party service providers that help us operate our business, including payment processors, shipping and delivery providers, fulfillment providers, website hosting providers, analytics providers, security and fraud-prevention services, customer support services, and email and communication providers.
We only share information reasonably necessary for the applicable business purpose.
Information We Do Not Sell
Usship does not sell or rent your personal information to third parties. We may share information with service providers when necessary to operate our website, process orders, provide services, prevent fraud, or comply with legal obligations.
Marketing Communications
If you voluntarily subscribe to promotional communications from Usship, we may send you information about products, promotions, special offers, and other marketing communications.
You can unsubscribe from marketing emails at any time using the Unsubscribe link included in the email, or by contacting us.
Transactional communications, such as order confirmations, shipping notifications, and refund notifications, may still be sent when appropriate.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill orders, provide customer support, process returns and refunds, maintain business records, prevent fraud, resolve disputes, and comply with legal requirements.
When information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal requirements.
Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security of information transmitted to or stored by us.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so that we can review and take appropriate action.
Third-Party Websites
Our website may contain links to third-party websites, services, or platforms. These third parties operate independently from Usship and may have their own privacy policies and terms. We recommend reviewing the privacy policy of any third-party website before providing personal information.
Your Privacy Rights
Depending on where you live and applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of your information, and to opt out of certain marketing communications.
To make a privacy-related request, contact us using the information below.
California Privacy Rights
If you are a California resident, you may have additional rights under applicable California privacy laws, including the right to know what categories of personal information are collected, the right to request access or deletion of certain personal information, and the right to opt out of certain types of data sharing where applicable.
Usship does not sell personal information. We may need to verify your identity before completing certain requests.
How to Submit a Privacy Request
To submit a privacy-related request, contact us at support@usship.store. Please describe the nature of your request and provide enough information for us to understand and process it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, website, services, or applicable laws. When we make changes, we will update the Last Updated date at the top of this page.
Contact Information
Business Name: Usship
Email: support@usship.store
Phone: +1 (315) 870-7291
Address: 6605 US-11, Nedrow, NY 13120, USA
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM ET. Closed Saturday and Sunday.